Accreditations

We are members of the Guild of Professional Estate Agents. Members are invited to join the Guild on the basis of referral and mystery shopping to ensure excellence of service standards.

We are currently the ONLY members of the Guild in the Coventry area.
The benefits of using a Guild member are:

Independent

Guild members are independent estate agents their livelihood depends upon their success in selling houses - so you can be sure of their dedication and commitment.

Experts

Guild members are experts in your local market place and able to advise you on local valuations, specific market trends, and a wealth of other local information and contacts.

London & International Market

Guild members are able to provide access to the national and international market through modern showrooms on London's Park Lane using state of the art technology to display your property to the London and international market.

National Network

Members of the Guild work together in a national network of approaching 600 offices, providing a comprehensive selection of property for sale and a national market place for selling your property.

High Quality Marketing

Each member is committed to regular, widespread, high quality marketing, enhancing the location and character of your property and providing a wide selection of property for sale to the widest market place, giving you the best chance of achieving the result you want in the shortest possible time.

Code of Conduct

Members of the Guild are ethical, professional and adhering to a Code of Conduct - providing you with quality assurance of their service, a valuable reassurance.

Progressive

Guild members have established an internet site to provide their vendors international marketing for their property on a site widely acclaimed for offering a fine selection of property in England and Wales.

For more information about the Guild please visit their website www.theguildofprofessionalestateagents.co.uk

We are also members of the Ombudsman for Estate Agents Scheme. This is a voluntary membership scheme, so not every agent has to be a member. The scheme provides an independent and impartial facility for the resolution of complaints between those members of the public who buy, sell or let property and the agents they deal with. They can make awards of compensation where they feel that is relevant. The service is free to the public.

The member agents of the scheme comply with a Code of Practice which lays down standards of business conduct. The public should ensure that they are dealing with a member of the scheme so that they can be confident about the firm's approach and where, if they feel disadvantaged, they have access to independent judgment of their complaint.

For more information about the Ombudsman scheme, please visit their website www.oea.co.uk

There is currently no regulation within the estate agency industry, something that we at the Elephant & Castle Group would love to see changed. Only be selecting an agent who is a member of such associations can you be sure that you have the protection and assurance that they provide.